Key steps
01
Identify which credential is missing
Use this checkpoint to confirm that you understand the next action and that it matches the intended wallet or network.
02
Never share a recovery phrase with support
Keep secret credentials out of screenshots, shared documents, and messages. Treat unexpected requests as a reason to stop.
03
Check for a valid separately stored backup
Check details slowly. A copied address, familiar token name, or wallet prompt alone is not proof that a transaction is safe.
04
Use the trusted recovery flow to regain access
Complete this stage on a trusted device and check the result before continuing to the next operation.
